AI, hard & critical infrastructure, product management, alliances, private equity, capital markets, and the business of executive leadership.
To have me speak at your event or meeting about these topics, please use the booking link below.
Book a speaking engagement1–2 of 2 articles in Product & Customer Experience
Before accepting that the customer represents an isolated exception, we (as C-suite leaders) should expect the VPs and Directors who report to us to explain how that experience can coexist with the performance metrics they are reporting.
Read article: Bezos Was Right: The Anecdotes MatterI see complete workflows as SaaS's eventual evolution, and for companies moving in that direction, hiring FDEs (Forward Deployed Engineers) should become a core investment for customer retention.
Read article: SaaS’s Last Mile & The Rise of the FDE