AI, hard & critical infrastructure, product management, alliances, private equity, capital markets, and the business of executive leadership.
1–2 of 2 articles in Customer Retention
I see complete workflows as SaaS's eventual evolution, and for companies moving in that direction, hiring FDEs (Forward Deployed Engineers) should become a core investment for customer retention.
Read article: SaaS’s Last Mile & The Rise of the FDEAn investment thesis built primarily around human capital redundancy elimination becomes fragile in an increasingly competitive market.
Read article: Private Equity's Next Reckoning